What destinations do we ship to?
Pod Trailers & Campers NZ ship to New Zealand only. If you are an international customer please contact us to confirm whether we are able to ship to your location. When completing your shipping details please ensure you specify a physical address where someone is able to receive your order. We cannot ship to post office boxes.
How much will I pay for shipping?
Where possible, purchased products will be couriered using Fastway Couriers at their normal charge rates. However, some bulkier products have higher shipping rates based on their dimensions and weight and will need to be priced at time of purchase.
How long will it take for my order to arrive?
This depends on your destination. Typically, delivery is between 5-10 business days . Should your order be delayed due to any unforeseen circumstances we will contact you using the details you provided when placing your order.
Can I ship to multiple addresses?
No, we are not able to do split shipments. You will need to create multiple orders if you wish to send to multiple destinations.
Can I change my order after it has been placed?
After you have clicked “Process Payment” your order begins to process and you cannot make any online changes to your order. Our system is designed to fill orders and get them on their way as quickly as possible and does not allow for any changes once the order has been processed.
How can I track my order?
When we receive your order we will automatically send you an email as confirmation of your order. Please contact us at email@example.com or phone either o274555984 or 0274555988 if you need help in tracking your order.
What happens if my product is damaged or defected when it arrives?
Pod Trailers & Campers NZ endeavours to provide customers with the highest quality products. However, should your item be damaged or defected in anyway please send an email to firstname.lastname@example.org within 7 days of your purchase.
On receipt of your email we initiate a satisfactory resolve. Should you need to return your product please include in your package a signed letter stating the reason for your return and the original invoice. Please note that products that have been used or altered will not be accepted for return or exchange.
What if my order is incomplete or doesn’t arrive?
If you have a problem with your order please contact us on email@example.com or phone either o274555984 or 0274555988.